Terms and Conditions

Minimum Purchase:

A minimum amount of $35.00 is required when paying by Master Card or Visa for the purchase of flowers, gifts, balloons, chocolates, wines, confectionery & fruit baskets, baby gifts, hampers etc.

Payment Methods:

We accept the following Credit Cards: Visa and Master Card. We also accept payment via Bank Transfer. When using this option (Bank Transfer) payment must be made 4 days prior to the date of delivery - so payment is received and the delivery can be made on the specified day.

Delivery Time Frame:

Deliveries are made the same day when ordered by 11 am. Any orders placed after 11 am that day will be delivered the next morning. All orders are made the day of delivery. Prices include GST and handling fees.

If an incorrect address has been supplied or the delivery is redirected an additional fee of $10.00 will apply.

Our delivery times: Tuesday to Friday at 11am and 3.45 pm (AEST).
Monday and Saturday delivery is available when pre ordered only.

Sunday delivery is available for Mothers Day and Valentines Day should it fall on a Sunday and pre ordered.

School deliveries are available when ordered before 11 am.
All hospital deliveries are considered as delivered even if it is left safely at the nurse's station. Please check that the recipient can accept flowers in their wards before placing the order.
All hotel deliveries are considered delivered when left safely with concierge or reception.
All business deliveries with security are considered delivered when left safely with security reception.

With most apartment (Unit blocks) deliveries, we would appreciate a phone number for the recipient so we can call before dispatching the goods. This reduces problems with security entrances, pets, and theft within the building in case the order is left outside the apartment door during the day.

With home deliveries, when the recipient is not home, flowers are left in water in a safe place (out of sun, rain, wind and site of the public/street), a message will be left in their letterbox that they have a delivery of .....and the location of that delivery.

Delivery Brisbane:
We deliver flowers to all Brisbane suburbs Free of Charge within the Brisbane Area excluding Brisbane City (CBD) Logan, Ipswich, Redcliffe and Bayside Suburbs. (Free delivery does not include Special Occasions - Valentines Day, Mothers Day, Christmas Day)
These Areas incur a charge: CBD is per Secure Parking Fees, all other areas are $7.50 - $10.00. We prefer not to deliver to City Areas but will deliver to: Fortitude Valley, New Farm and Spring Hill free of charge unless we need to park in Secure Parking. Any other charges occurred in these areas (Fortitude Valley, New Farm and Spring Hill) meter parking, fine etc will be added to and included in delivery of flowers.

Substitution Policy:

If a type of flower or product is unavailable, it will be substituted with a similar alternative of the same or greater value. Sometimes potted items are out of stock due to unforeseen circumstances in this instance we will substitute with a similar plant - same or greater value. If there are any major changes to your order, you will be notified via email or phone. Pictures are examples only and may not be in the same colour or the same product as online . We will always try to create the flowers seen online but may not be able to always supply products.

Hampers and Alcohol:

Some of our Hampers may contain Alcohol - by law we not allowed to sell to person under the age of 18. When delivering the hamper containing any Alcohol identification is required by the recipient to ensure they are of age. Should they be under the age of 18 the Alcohol will not be delivered. Gully's Garden will not be held accountable should the purchasers/recipient of drinking age decide to supply any person under the drink age.
Once food hampers are made and delivered we can not take back any product so please choose carefully.

Our contact details: 07 32 777 453 / Should we not respond immediately please leave us a message and we will get back to you as soon as it is possible.